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    FAQs

    Shipping Information

    How much is the shipping fee?
    The shipping fee varies depending on how far your package must travel and its weight. We strive to make shipping as affordable as possible.

    When will my order arrive?
    Unless your order contains Custom Creations, it typically ships within 5-7 business days. Tracking information will be provided to you upon shipment.

    Where can I contact you in case of concerns with the products?
    You can reach us by sending a message on our Connect Page, sending us an email at connect@mosshill.net, or calling us at 502-365-3405.



    Return Policy

    Returns will be accepted for product exchange or in-store credit within 30 days of purchase. Proof of purchase is required. 

    To be eligible for a return, your item must be unused, undamaged, and in its original packaging.

    Non-returnable items:
    Gift cards
    Custom Creation items

    Exchanges
    We will provide you with a shipping label to return your product. Once your return is received and inspected, we will notify you that we have your returned item and will process product exchange information or in-store credit.

    Refunds
    We do not offer order refunds.


    Contact us at connect@mosshill.net for more information.

    **return policy subject to change*