FAQs
Shipping Information
How much is the shipping fee?
The shipping fee varies depending on how far your package must travel and its weight. We strive to make shipping as affordable as possible.
When will my order arrive?
Unless your order contains Custom Creations, it typically ships within 5-7 business days. Tracking information will be provided to you upon shipment.
Where can I contact you in case of concerns with the products?
You can reach us by sending a message on our Connect Page, sending us an email at connect@mosshill.net, or calling us at 502-365-3405.
Return Policy
Returns will be accepted for product exchange or in-store credit within 30 days of purchase. Proof of purchase is required.
To be eligible for a return, your item must be unused, undamaged, and in its original packaging.
Exchanges
We will provide you with a shipping label to return your product. Once your return is received and inspected, we will notify you that we have your returned item and will process product exchange information or in-store credit.
Refunds
We do not offer order refunds.
**return policy subject to change*
Share and get 15% off!
Simply share this product on one of the following social networks and you will unlock 15% off!